ITIL Tutorial

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PMF Education

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12/07/2023

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FAQ Categories

  • About PMF
  • Courses
  • Purchases & Refunds
  • Registration
What is PMF Edu?
  • Established in 2010, PMF Edu is a global leader in IT service management and project management education. We offer high-quality, certification-based training in ITIL®, PMP®, PRINCE2®, Agile, DevOps, and more — trusted by over 100,000+ learners worldwide.
Why Choose PMF Edu for ITIL®?

  • 📘 Training aligned with the latest ITIL® 4 framework

  • 👨‍🏫 Certified trainers with decades of ITSM experience

  • 🎥 Self-paced video lessons with downloadable materials

  • 🧾 Real-world service management examples

  • 🏆 Lifetime access & certificate upon completion

  • 🔄 Regularly updated content to match AXELOS/PeopleCert guidelines

  •  
What ITIL® Courses Are Available at PMF Edu?
  • We offer comprehensive ITIL® training paths to support career growth in IT service management:
  • ITIL® 4 Foundation Certification Course
    → Understand ITIL® key concepts, the service value system (SVS), and guiding principles
    → Ideal for beginners, service desk professionals, and IT managers
  • ITIL® 4 Intermediate (Managing Professional Track)
    → Includes modules like Create Deliver Support (CDS), Drive Stakeholder Value (DSV), etc.
    → Suitable for professionals advancing toward leadership roles
  • ITIL® Career Bundle (Foundation + Intermediate)
    → Complete learning package with progressive certification paths
Included in Each Course

  • Detailed video tutorials

  • Official ITIL® terminology and process explanations

  • Service management templates & practice guides

  • Mock tests and final assessment

  • Certification of Completion

  • Assistance with PeopleCert exam booking (optional)

  •  
How Do I Purchase an ITIL® Course?
  • Buying your course is easy and secure:
  • Visit www.pmfedu.com
  • Go to the ITIL® Certification category
  • Click Enroll Now on your preferred course
  • Pay via UPI, credit/debit card, NetBanking, or PayPal
  • Get instant access to your learning dashboard
What is the Refund Policy?

  • PMF Edu provides a 7-day refund window

  • Full refund if: less than 20% of the course is completed

  • Simply email support@pmfedu.com with your order ID

  • Refunds processed within 5–7 business days

  •  
Can I Get an Invoice with GST?

Yes. A GST-compliant invoice is automatically generated and downloadable from your account immediately after purchase.

How Do I Register for an ITIL® Course?

  • To register:

    1. Visit www.pmfedu.com

    2. Select the course under the ITIL® category

    3. Click on Enroll Now

    4. Sign in or create your account

    5. Complete your payment

    6. Start your course immediately!

Will I Receive a Certificate?

  • Yes! Upon completion of the course and assessments, you’ll receive a PMF Edu Completion Certificate. It can be used for:

    • Demonstrating knowledge to employers

    • Continuing Professional Development (CPD)

    • Supporting PeopleCert exam prep

Can I Learn on the Go?

Absolutely! All courses are optimized for mobile, tablet, and desktop. Learn at your pace, anytime, anywhere.